Frequently Asked Questions

Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately, and you'll only pay the difference for the remainder of your subscription period. Downgrades will take effect at the end of your current subscription period, with no refunds provided. In our customer portal, you can easily manage your subscription and change plans.

Yes, all Smart RentHub plans come with a 30-day free trial, no credit card required. You can fully experience all the platform's features during this time to evaluate if it meets your business needs. After the trial period, you can choose to upgrade to a paid plan or continue using our basic free features (up to 3 property units).

Smart RentHub does not charge any setup fees or hidden costs. You only pay for the subscription plan you choose. For enterprise clients, we offer complimentary professional setup and training services to ensure your team can fully leverage all the features of our platform.

We accept multiple payment methods, including:

• Credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Bank transfers (for annual plans)

All transactions are processed through secure payment gateways, ensuring the safety of your financial information.

Yes, you can cancel your subscription at any time. If you cancel during the 30-day free trial, you won't be charged anything. For paid subscriptions, you can easily cancel in the customer portal. After cancellation, your account will remain active until the end of the current billing cycle, after which it will automatically downgrade to the free plan or deactivate.

We do not offer partial refunds, but you can continue using the service until the end of your current billing cycle.

Yes, we offer special discounts for eligible non-profit organizations and educational institutions. Qualified organizations can receive a 25% ongoing discount on Professional plans. Please contact our sales team and provide relevant documentation about your organization to apply for this discount.

We also offer customized solutions for educational institutions managing student dormitories or faculty housing.