This Cookie Policy explains how Smart RentHub ("we", "us", or "our") uses cookies and similar tracking technologies when you visit our website and use our property management services ("Services"). This policy should be read alongside our Privacy Policy.
Important Note: By accessing or using our website and Services, you expressly consent to our use of cookies and similar technologies as described in this policy. This consent is ongoing and applies to all future visits unless you specifically withdraw it. Continuing to use our Services after any changes to this policy constitutes acceptance of those changes. You may manage your cookie preferences through your browser settings, but please note that disabling certain cookies may affect the functionality of our Services.
1.1 Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and provide information to website owners.
1.2 Cookies contain information that is transferred to your device's hard drive. They help us recognise you when you return to our website and help us provide a customised experience and improve our Services.
1.3.1 Session Cookies: These are temporary cookies that remain on your device until you leave the website. They help us remember your actions and preferences during a single browsing session.
1.3.2 Persistent Cookies: These cookies remain on your device for a set period of time specified in the cookie, or until you delete them. They remember your preferences and actions across multiple visits to our website.
1.4.1 First-Party Cookies: These are cookies set by us directly on our website.
1.4.2 Third-Party Cookies: These are cookies set by other companies whose services we use on our website, such as analytics providers or advertising partners.
We use cookies for several purposes to enhance your experience on our website and provide our Services effectively:
2.1.1 To enable core website functionality, such as user authentication, security features, and basic navigation
2.1.2 To remember your login status and keep you signed in across different pages
2.1.3 To maintain your session and prevent unauthorised access to your account
2.1.4 To ensure website security and prevent fraudulent activity
2.2.1 To remember your preferences, settings, and customisation choices
2.2.2 To provide personalised content and recommendations based on your usage patterns
2.2.3 To save your progress on forms and prevent data loss
2.2.4 To remember your language and location preferences
2.3.1 To collect information about how you use our website, including page views, click patterns, and navigation paths
2.3.2 To identify and fix technical issues and improve website performance
2.3.3 To understand user behaviour and preferences to enhance our Services
2.3.4 To conduct A/B testing to improve user experience
2.4.1 To deliver targeted advertisements and marketing communications relevant to your interests
2.4.2 To measure the effectiveness of our advertising campaigns
2.4.3 To prevent the same advertisements from being shown to you repeatedly
2.4.4 To track conversions and attribute them to specific marketing channels
We use different categories of cookies on our website. Here's a detailed breakdown:
| Cookie Category | Purpose | Examples |
|---|---|---|
| Strictly Necessary | Essential for website operation and security | Session management, CSRF protection, load balancing |
| Functional | Remember user preferences and enhance functionality | Language settings, user preferences, form data |
| Performance | Collect information about website usage and performance | Google Analytics, page load times, error tracking |
| Targeting | Deliver personalised content and advertising | Marketing campaigns, retargeting, social media |
These cookies are essential for the website to function properly. They enable basic functions like page navigation, access to secure areas, and user authentication. The website cannot function properly without these cookies, and they are set by default when you visit our website.
3.1.1 Session Cookies: Maintain your login session and prevent unauthorised access
3.1.2 Security Cookies: Protect against cross-site request forgery (CSRF) attacks
3.1.3 Load Balancing Cookies: Distribute traffic across our servers efficiently
These cookies enable enhanced functionality and personalisation. They may be set by us or by third parties whose services we use. While not strictly necessary, they significantly improve your user experience.
3.2.1 Preference Cookies: Remember your language, timezone, and display preferences
3.2.2 Form Cookies: Save your progress on multi-step forms
3.2.3 Customisation Cookies: Remember your dashboard layout and personalisation settings
These cookies collect information about how visitors use our website, helping us improve performance and user experience. All information collected is aggregated and anonymous.
3.3.1 Analytics Cookies: Google Analytics and similar services to understand user behaviour
3.3.2 Performance Monitoring: Track page load times and identify technical issues
3.3.3 A/B Testing Cookies: Help us test different versions of our website
These cookies are used to deliver advertising and marketing communications relevant to you and your interests. They also help us measure the effectiveness of our advertising campaigns.
3.4.1 Advertising Cookies: Track your interests and show relevant advertisements
3.4.2 Social Media Cookies: Enable social sharing and track social media interactions
3.4.3 Remarketing Cookies: Show you relevant ads on other websites
We use various third-party services that may place cookies on your device. These partners help us provide better services and understand our users better.
4.1.1 We use analytics services to understand how users interact with our website and improve our Services
4.1.2 These services may collect information about your browsing behaviour, page views, and user engagement
4.1.3 The data collected helps us identify areas for improvement and optimise user experience
4.2.1 We work with advertising partners to deliver relevant advertisements and measure campaign effectiveness
4.2.2 These services may track your interests and online behaviour to show you personalised advertisements
4.2.3 Conversion tracking helps us understand which marketing channels are most effective
4.3.1 We use third-party tools to provide customer support and communication services
4.3.2 These tools may place cookies to maintain chat sessions and personalise support interactions
4.3.3 Email marketing platforms may use cookies to track email engagement and preferences
4.4.1 We use content delivery networks and security services to improve website performance and protect against threats
4.4.2 These services may place cookies for load balancing, security monitoring, and performance optimisation
4.4.3 Security cookies help protect against malicious attacks and ensure safe browsing
Important: These third-party services have their own privacy policies and cookie policies which are independent of this policy. We are not responsible for the privacy practices or content of these third-party services. You acknowledge and agree that your use of third-party services is at your own risk. While we select partners based on industry standards, we make no warranties or representations about their data protection practices. We recommend reviewing their individual policies to understand how they handle your data.
You have several options for managing cookies on our website:
You can manage your cookie preferences through our Cookie Preference Center, which allows you to:
You can also control cookies through your browser settings. Here's how to manage cookies in popular browsers:
5.2.1 iOS Safari: Settings → Safari → Block All Cookies
5.2.2 Android Chrome: Chrome App → Settings → Site Settings → Cookies
While you have the right to refuse cookies, disabling certain cookies may affect your experience on our website:
6.1.1 Disabling these cookies will prevent the website from functioning properly
6.1.2 You may not be able to log in or access secure areas
6.1.3 Some features and services may become unavailable
6.2.1 Your preferences and settings will not be remembered
6.2.2 You may need to re-enter information on each visit
6.2.3 Personalisation features will not work
6.3.1 We won't be able to improve our website based on usage data
6.3.2 Technical issues may take longer to identify and resolve
6.3.3 Website performance may be affected
6.4.1 You may see less relevant advertisements
6.4.2 Marketing communications may not be personalised
6.4.3 Social media features may not work properly
Recommendation: We recommend allowing functional and performance cookies to ensure the best user experience while maintaining your privacy preferences for targeting cookies.
In addition to cookies, we may use other tracking technologies:
7.1.1 Small transparent images embedded in web pages or emails
7.1.2 Help us understand email open rates and user engagement
7.1.3 Track conversions and measure campaign effectiveness
7.2.1 HTML5 local storage for storing user preferences
7.2.2 Session storage for temporary data during your visit
7.2.3 IndexedDB for storing larger amounts of structured data
7.3.1 Automatically collect IP addresses, browser information, and access times
7.3.2 Used for security monitoring and technical troubleshooting
7.3.3 Help us identify and prevent abuse of our Services
7.4.1 Collect information about your device configuration
7.4.2 Used for fraud prevention and security purposes
7.4.3 Help us detect suspicious activity and protect user accounts
7.5 These technologies are subject to the same privacy protections as cookies and are covered by our Privacy Policy.
8.1 We reserve the right to update this Cookie Policy at any time at our sole discretion to reflect changes in our practices, technology, legal requirements, business operations, or other factors we deem necessary.
8.2 When we make changes to this Cookie Policy, we may:
8.2.1 Post the updated policy on our website
8.2.2 Update the "Last Updated" date at the top of this policy
8.2.3 Provide notice through our Services, email, or website as we determine appropriate
8.2.4 For material changes that require consent under Australian law, we will obtain such consent through appropriate mechanisms
8.3 It is your responsibility to review this Cookie Policy periodically to stay informed about our use of cookies and related technologies. We are not obligated to provide individual notification of changes.
8.4 Your continued access to or use of our Services after any changes to this Cookie Policy will constitute your binding acceptance of such changes. If you do not agree to any changes, you must immediately cease using our Services.
8.5 Any changes to this policy will be effective immediately upon posting unless otherwise specified. No other form of notice will be required to make such changes effective.
9.1 If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us at:
Smart RentHub Support Team
Email: [email protected]
9.2.1 If you are not satisfied with our response to your concerns about cookies and privacy, you may contact the Office of the Australian Information Commissioner (OAIC) at:
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: [email protected]
Your Rights: Under the Australian Privacy Principles, you have certain rights regarding personal information we collect about you, subject to applicable exceptions and limitations under Australian law. These rights include the right to request access to, correction of, and in limited circumstances, deletion of your personal information. We will respond to such requests in accordance with our legal obligations and may require verification of your identity. Some rights may be limited by legitimate business interests, legal requirements, or practical considerations.
Disclaimer: This Cookie Policy is provided for informational purposes and represents our current practices. We make no warranties or representations about the completeness, accuracy, or currency of this information. To the maximum extent permitted by Australian law, we disclaim all liability for any loss or damage arising from your reliance on this policy or your use of cookies on our website. Our cookie practices are subject to change without notice, and we reserve all rights not expressly granted herein.